Privacy policy

Cuvai - Privacy Policy

This Privacy Policy only applies to Cuvai South Africa, Wyb, and Click n Drop (PTY) Ltd. Usage of the website, online store and all other services provided within the site. When you use our services, you agree to the following terms and conditions.

Our Company and Brands

Click n Drop (PTY) Ltd is a registered South African Company.

Wyb and Cuvai are Registered Trademarks and are operated under the parent Company of Click n Drop.

Our Privacy Policy

Policy for Cuvai

At Cuvai, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines our practices regarding the collection and processing of your data in accordance with South African law.

1. Information We Collect

We collect information to provide a better service to all our users. This falls into two categories:

  • Personal Information: This is information that identifies you as an individual. It includes, but is not limited to:
    • Full name and contact details (email, phone number, physical and mailing addresses).
    • Demographic info (such as your birthday).
    • Payment information (credit card numbers and billing addresses).
    • Purchase history and preferences.
  • Aggregate Information: This is non-identifying information used to understand website traffic and usage patterns. This helps us improve our website's functionality and user experience.

2. Purpose of Collection

In line with POPIA, we only collect information that is necessary for specific, explicitly defined purposes:

  • Order Fulfillment: Processing your purchases and delivering products to your door.
  • Communication: Sending updates regarding your order or responding to customer service inquiries.
  • Marketing: Providing you with news and special offers (only if you have opted in).
  • Security: Protecting our website against fraud and unauthorised access.

3. Disclosure to Third Parties

Cuvai does not sell or rent your personal information. We may share your data with trusted third-party service providers solely to facilitate our operations, such as:

  • Logistics Partners: To ensure your delivery reaches the correct address.
  • Payment Gateways: To securely process your financial transactions.
  • Legal Requirements: If required by South African law or to protect our legal rights.

4. Security of Your Information

We take the security of your data seriously and implement appropriate technical and organizational measures to prevent loss, unauthorized access, or disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

5. Your Rights (POPIA Compliance)

Under POPIA, you have the right to:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correction: Request that we update or correct any inaccurate information.
  3. Deletion: Request that we delete your personal information (subject to legal retention requirements).
  4. Objection: Object to the processing of your data for marketing purposes.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our site.

7. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Information Officer at:

  • Email: [orders@cuvai.co.za]